Global IT Support

About

Description

The Global IT Support I role is a technology generalist position responsible for providing courteous and professional IT end-user support for employees and clients in the local office. Key tasks include hardware and software setup, maintenance, and upgrades for end-user devices, responding to IT tickets, managing assets, escalating issues, and assisting global team members as needed.

Responsibilities

• Responding to IT tickets in a timely manner
• Resolving end-user issues and escalating unresolved problems
• Supporting IT personnel in other locations
• Installing and troubleshooting within LAN/WAN environments
• Maintaining records of end-user assistance and troubleshooting requests
• Training employees on IT applications and equipment as needed
• Managing diagrams, documents, and functionality of assigned applications/systems
• Collaborating with department leaders to understand business needs for IT changes
• Evaluating system interrelationships and identifying impacts of changes
• Maintaining confidentiality of processed, stored, or accessed information
• Providing weekly workload and project reports to the IT Manager
• Performing bi-annual audits of Company-issued laptops
• Maintaining and operating end-user applications, including email, backup systems, user account creation, and phone system modifications
• Ensuring network security measures align with Company policies
• Staying knowledgeable about remote access products
• Performing other assigned duties

Qualifications

• Bachelor’s Degree in Information Technology or related technical discipline (certification, formal training, or experience may substitute)
• Minimum of 3 years of related experience
• Relevant technical skills or certifications as specified by management
• Knowledge of network topology and remote access devices
• Strong business and technical communication skills
• Ability to assess situations and resolve issues efficiently
• Proficiency in professional report writing and correspondence
• Excellent multitasking and organizational skills
• Attention to detail and quality assurance

Application instructions:

• To apply, simply click the apply button.